Accessibility

It’s important that everyone can use our website, whether it’s to receive information on our services, contact us for more information, or to sign up for an account.

We’re working hard to continually improve our accessibility. But if you’re experiencing any issues, please get in touch with our Client Services team, who will do their best to help you. 

Website guidelines

Our website adheres to the Web Content Accessibility Guidelines 2.0. These guidelines are set out by the World Wide Web Consortium (W3C), to ensure websites are accessible to everyone.

This means that:

• We only use strong colour contrasts.
• We ensure headings are readable by screen readers.
• Links do what they say. We don't use 'click here'.
• We format tables in a tabular way, with clear headings and summaries.
• We use style sheets to determine the presentation of our website, to make it usable for screen readers.
• We use alternative text on images, so they can be described by screen readers.

Changing text size in your browser

To make our website easier to read, you can change the text size in your web browser settings. To find out how, visit AbilityNet’s My Computer My Way.

Give someone else access to your account information

If you need some extra help because you find it difficult to speak to us about your account, you can give another person permission to talk to us about it for you. They’ll be able to check your balance and transactions over the phone, and help get you back online if you’ve been locked out of your account. For more information on giving someone permission to help with your account, please contact our Client Services team.

More information on digital accessibility

There are numerous organisations and charities that offer further help with different types of digital accessibility.

AbilityNet is a charity that provides free support with digital accessibility. Their website has lots of useful tips, including simple ways to make your devices easier to use.

Sight loss charity RNIB also has information on desktop accessibility if you're blind or partially sighted.